Shipping And Returns

Shipping Charges

UNITED STATES (48 STATES)

Up to $75 - Fee $4.95

$75 and over - FREE

Donsoluation does not ship to Alaska, Hawaii and any of the U.S. Territories such as Puerto Rico. We currently do not ship to PO Boxes or APO addresses.

FREE Shipping

Free shipping is determined based on the merchandise value before tax, handling fees, and home delivery. Free shipping applies to standard shipping only and will be calculated after any promotional discounts are applied.

 

Delivery Address

Delivery address cannot be changed after an order has shipped. Please carefully review the shipping address before completing your order.

Most items arrive in 5-10 days, but some may take longer depending on time of year, products ordered and so on. Any questions just contact us. 

More Info

Your purchases may come from various locations, and may arrive to you in more than one package, but only one delivery fee is charged for your entire order, based on the shipping rate chart for small package shipping. We try our best to only send you one package. An email notification with tracking information will be sent to you when your order has been shipped.

International Shipping

Some products do not ship internationally. We will get in touch if your order cannot be shipped and refund in full.

 

RETURNS

Our Return Policy

We strive to offer designs of the highest quality. If for any reason you are unhappy with your purchase, you are welcome to return it within 30 days of receipt.

Anything you purchase on Donsolution should arrive in pristine condition. If you feel that anything in your order is damaged or defective, please contact our Customer Support team

The Basics

  • You may return any item that is not marked “Final Sale” within 30 days of delivery.
  • Please check the “Return Policy” on the item’s product page to determine whether or not a product is final sale.
  • We must receive all returns in new, unused condition, with all original packaging. If your order is damaged or defective in any way, please contact our Customer Support team for further assistance.
  • We cannot process exchanges. If you require a different size, color or style, please initiate a return to send back the item you are not satisfied with. Once a return has been initiated, you can place a new order for the item you prefer.


How To Return Something

  • Get in touch with our customer support team with your order number and the item you wish to return and a brief outline of the issue.
  • Our Customer Support team will contact you and let you know if your item is eligible for return. You should hear back from us within 1-2 business days.

How We Process Your Refund

We strive to process refunds as quickly as possible. Once we have received and inspected your returned product, you can expect to receive a refund within 5-10 business days. We will notify you via email once we’ve received your return and the refund has been processed.

Still Scratching Your Head?Should you have any questions about the status of your return, refund, or need instructions on how to return an item, please contact our Customer Support team. We are happy to help!


You can reach us by email at sales@donsolution.com. Customer Support representatives are available Monday to Friday from 9am to 5pm EST. Please have your account information handy and allow up to 48 hours for an email response.